Frequently Asked Questions

How much will my renovation cost?

At BEN, we provide a detailed breakdown of costs across every aspect of the job — right down

to the hour. This means you’ll always know exactly where your money is going, and we can

adjust the scope if needed to suit your budget. No vague estimates, no hidden surprises.

How long will the project take?

We create a realistic timeline based on our experience and current workload. Every step is

mapped out in detail, and we keep you updated as we go. Weekly site meetings ensure any

delays (like weather or material availability) are communicated clearly and factored into the

plan.

Will I be able to live in my home during the renovation?

In many cases, yes. We’ll walk you through what areas of the home will be impacted and help

you plan for temporary adjustments (like setting up a makeshift kitchen or bathroom). Safety

and comfort are priorities, and we’ll always be upfront about what’s realistic.

What happens if unexpected problems come up?

Renovations often uncover surprises — from outdated wiring to hidden structural issues. Our

strength at BEN is looking at the big picture early on and identifying likely complications before

they happen. We factor these into the plan and budget from the start, reducing the risk of

costly curveballs mid-project.

How do I know I can trust the workmanship?

All of our work is backed by the Master Builders 10-Year Guarantee, giving you peace of mind

long after completion. We also personally oversee each project and only use subcontractors we

know and trust. Quality, safety, and craftsmanship are non-negotiable.

How do we communicate throughout the project?

Clear communication is one of our top priorities. You’ll have a dedicated site foreman for the

entire project, plus regular site meetings to discuss progress, answer questions, and resolve

any concerns. You’ll never be left in the dark.

When can you start my renovation?

This depends on our current workload, but we’ll always give you an honest estimate of when

we can begin. During your free consultation and walkthrough, we’ll discuss likely start dates

and build a timeline that works for both parties.